BBalance is currently at the stage of preorder, visit this page to learn more.
You can reach to our support team to learn more about your (pre)order status by submitting a request.
If you have receive a shipment notification, you can track your shipment using the link provided in your order confirmation.
BBalance orders require your signature to be delivered. In the unlikely event of a missing package that shows as delivered:
- Verify the shipping address in your order confirmation.
- Ask your local Post Office to see if it has been sent there. They don't always leave a card.
- Check with your neighbours and see if someone else accepted the delivery, unless you have health or safety concerns about doing so.
- Wait 48 hours. In very rare cases, packages may say delivered up to 48 hours before arrival.
If you haven't received your package, contact us within 15 days of expected delivery. We'll do everything we can to help.
On occasions orders can take much longer than the quoted delivery time frame to arrive. International deliveries, in extreme case, can take up to 6 to 8 weeks longer than planned.