Updating your device embedded software is key to benefit from all the new features we developed between board production and delivery.
If your OTA update attempts constantly end with a failure, here are a few tips to make it work:
- Verify your WiFi connection. The OTA update is performed via WiFi, so if your WiFi is down or if your device has not been connected to WiFi, the OTA update won’t work.
If both of these points are verified and the OTA update is still unsuccessful, you can try to bring your BBalance close to your WiFi router.
- After a failed attempt, we advise you to press the “RESET” button on the device settings screen in order to reset your board and retry the OTA update with a fresh session.
- Check the battery level on your mat, if the battery is too low, the mat won’t be able to perform the update.
If all of these tips did not help you, you can contact us and we will be able to help you.